Are you the new forward-minded team player we are looking for?
To strengthen the development and delivery of IT solutions for our Valmet customers, we are now looking for an IT Service Manager, Customer Solutions.
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In this role, you will be part of our Valmet IT Sales and MarCom Solutions team whose focus is to provide solutions, services and platforms covering the business needs for sales (including CPQ), marketing and e-commerce.In this position, you will be working closely with IT and Business stakeholders in tasks related to digitalized business. As IT Service Manager having a customer-oriented mindset, you will primarily drive the implementation and development of our Valmet Contact Center (Salesforce Service Cloud) and our Valmet Customer Portal. Your future responsibilities with us could be described as a mix of Solution Architecture designing, IT Service- and Project Management tasks.
The IT Service Manager, Customer Solutions has the following key responsibilities:
Analyze business needs and prioritize the requirements backlog together with the business owners
Own the technical specifications, design, and solution architecture of the Customer Solutions
Define and maintain short- and long-term roadmaps for the Customer Solutions in scope
Collaborate actively with key stakeholders in business and IT to understand, support and deliver the business needs
Provide support and guidance to our 3rd Party developers in implementing the business requirements
Ensure Service Cloud developments and configurations are done as per best practices and documented
Salesforce Service Cloud budget responsibility
Develop deep understanding of Salesforce Service Cloud, analyze development trends, and assess their feasibility for Valmet
Requirements:
To be successful in this position you should have at least three years of work experience in IT service, IT project management and/or systems integrations. Experience with the Salesforce ecosystem is seen as an advantage, but training will be provided if necessary. You demonstrate leadership and analytical skills as well as ability to coordinate cross-functional work teams and vendors towards task completion.
We expect you to have a technical degree, B.Sc. or M.Sc. in Information Systems, Computer Science, Economics, or related field equal.
With your good communication and interpersonal skills, you can build and keep up good relationships with both external and internal stakeholders. As we are working in a multicultural environment, fluent spoken and written English is essential in this position. Other language skills are regarded as an advantage.
We offer:
We offer you a challenging position in a dynamic global company and a great opportunity for your professional development. Here you have chance to be part of the ongoing Valmet's digitalization journey with a dynamic team of professionals around you.
Additional Information:
The position can be in Jyväskylä, Tampere or Vantaa.
Did we catch your interest? Please submit your application via the link provided latest on Tuesday 13.06.2023
If you want to know more, please contact Xavier Borel - Manager, Sales and MarCom Solutions, [email protected] or Mobile phone +358 50 409 8850
Valmet is a non-smoking workplace
When everything works togetherValmet is where the best talent from a wide variety of backgrounds comes together. With 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork
Julkaistu 25.05.2023
