Our growing business is looking for a skilled problem solver to join our Remote team as a Customer Support Specialist during weekdays (daily 9-hour shift including break time). We need an enthusiastic individual who can listen to customer service issues with our apps on Shopify, WooCommerce, BigCommerce, Wix, and other platforms and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
1. Responsibilities
- Answering questions about features and documenting any technical issues, and passing them on to the product team
- Creating support tasks for the team
- Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Communicating with customers through various channels such as phone, email, social media, or ticket system
- Collecting customer information and analysing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key customers
2. Requirements
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Be available to work under the following working schedule:
1. 11 PM - 8:00 AM (GMT+7) (1 candidate)
Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
3. Salary explainer:
- $600: if you have no idea what you are doing but are motivated and fulfill all criteria
- $700: relevant experience in online customer support, very high reliability
- $800: high efficiency in getting reviews, high knowledge of customer support
- $900: able to handle complex customer support issues, efficient in delivering customer insights to other teams in the appropriate format and time
- $1000: if you can do everything already that we need you to do --- so basically skipping a few development steps.
- Bonus: Based on the 5-star reviews you get on app platforms.
Job Type: Full-time
Salary: 12,000.00Kč - 21,500.00Kč per month
Education:
- Bachelor's (Required)
Experience:
- Customer Support Representative: 1 year (Preferred)
Language:
- English (Required)
Application Deadline: 15/07/2023
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