Anderson Computing & Information Services (ACIS) provides information and technology services to the Anderson School of Management. Under the direction of the Associate Director of Academic Technology Solutions at ACIS, the Academic Technology Coordinator will have responsibility for coordinating program technology needs, as well as implementing best practice improvements to instructional technology services and operations to meet those needs. In doing so, the Academic Technology Coordinator will work directly with Anderson faculty and staff to assist in gathering instructional technology requirements for programs and courses. The incumbent will be expected to maintain strong stakeholder relationships with faculty, program leads, and students, and will manage projects through to completion, providing first-rate customer service to internal and external customers.
The Academic Technology Coordinator provides academic technology support to about 400 Anderson School faculty and staff and 2000 students in various academic programs, in coordination with the ACIS Help Desk. In conjunction with the Academic Technology Solutions (ATS) team at ACIS, which is made up of both full-time staff and student workers, incumbent advocates and supports the use of technology in support of instruction and learning, which includes hardware, software, and A/V equipment, in Anderson classrooms and other physical, as well as on-line and digital learning spaces, including media production studios. The ATS team serves as the 2nd tier support to the ACIS Helpdesk, handling inquires related to academic technology, such as video and web conferencing, classroom A/V equipment, learning management system, course evaluation, productivity and collaboration software, media production, and supporting instructional design. ATS works closely with other internal teams within and outside of ACIS, as well as external stakeholders, to ensure issues and requests are resolved as quickly as possible. Incumbent will have responsibilities for supervising student workers.
The employee will perform hands-on support tasks, resolve technical problems, monitor service ticket system and email inboxes, program and operate A/V systems, develop middleware to integrate backend software systems, and provide training and documentation to Anderson and guest users. Incumbent will also assist with maintaining vendor relationships and support escalations. This position will have frequent interactions with Anderson staff and faculty to understand course objectives and technical requirements and to provide direct support including setting up, configuring, testing, and troubleshooting A/V equipment, network, computers, and software systems in classrooms and other learning spaces for instruction, seminars, workshops, and conferences. This position will provide support for in-class web/video conferences and coordinate and assist with instructional recording and live streaming activities. Incumbent is expected to work outside of normal office hours and/or weekends to support classes when needed. The Academic Technology Coordinator will understand the standard features and functions of Learning Management Systems (LMS) and related technologies, and help ensure the system meets the Anderson School's requirements.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
19
Records
Qualifications
Required/Preferred
1. Demonstrated experience using a variety of technologies and other resources commonly used in online learning environments.
Required
2. Skills in prioritizing numerous tasks to complete all work in a timely fashion, with a strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and contractors.
Required
3. Experience working with faculty, TAs, administrators, and staff with the objective of introducing and encouraging the adoption of new technologies.
Required
4. Excellent interpersonal and communications skills to interact effectively with faculty, staff, administrators, and students in person and in writing.
Required
5. Knowledge and experience with the basics of media and video production.
Required
6. Ability to influence, train and manage people, projects, and programs.
Required
7. Working knowledge of Moodle, the UCLA Common Collaboration and Learning Environment (CCLE), course evaluation system, lecture capture video platform, and other instructional technologies.
Preferred
8. Ability to analyze and identify problems, assess alternatives, make logical decisions, and take appropriate actions.
Required
9. Consultative skills to assess user needs in development and technology support.
Required
10. Experience in program development and management.
Required
11. Ability to work individually or as part of a team in a high-performance environment.
Required
12. Experience in program development and management.
Required
13. Knowledge and experience with media and video production.
Required
14. Detailed knowledge of mobile devices and screen casting and connectivity issues.
Required
15. Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities.
Required
16. Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work-unit and the organization.
Required
17. Must be able to lift and move equipment weighing up to 30 pounds.
Required
18. Working knowledge of A/V equipment, programming and system integration using tool such as Crestron Fusion, Xio Director.
Required
19. Familiar with C#, SQL, HTML, CSS, and JavaScript.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
05-19-2023
External Posting Date:
