Under the general direction of one of three Assistant Directors of Housing Operations, the Manager oversees all aspects of the daily operations for a residential complex. Duties include coordinate Maintenance work orders, coordinate and manage space utilization with other departments, and supervise the operational material management and procurement needs for residential housing communities ranging from 2,000 - 4,000 student residents, families and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area/auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms and apartments. The facilities are in operation and staffed 24 hours/day, 7 days/week, year round. Major duties include management of Front Desk/customer service staff (consisting of up to 2 career Assistant Managers and 30 student and career FTE), providing quality customer service to residents, guests and visitors; and Residential Housekeeping Department (consisting of 1 Housekeeping Manager, 2 - 4 housekeeping supervisors and up to 55 FTE, an additional 6 - 25 seasonal FTE); coordinate, prioritize, and schedule maintenance work orders and housekeeping issues in the buildings and provide direction to the Housekeeping Manager to ensure residential housekeeping standards within the building(s) and adjacent grounds are being met at all times; assist with building access in coordination with Housing Safety; and the development and management of a departmental budgets ranging from $8M to $12M in labor and expenses. This position requires frequent interaction with personnel from various University departments, University students, University faculty, families and external customers (i.e., conference clients, vendors and resources). Depending on market segment, other duties include the supervision of the areas of responsibility during the Conference season, including the innovation of operational modifications to meet the unique needs of the Conference clients, and to ensure the appropriate transition between the student-resident operations to Conference Center operations; and/or manage tenant/apartment transition with heavy seasonal turnover demands, Act as point person for all facility related issues within realm of responsibility. Responsible for coordinating and providing support to the Assistant Director with the pre-planning through beneficial occupancy for specified new construction and renovation projects currently planned by UCLA Housing. Execute other functions and responsibilities as assigned by management.
Percentage of Time:
100
Shift Start:
variable
Shift End:
variable
Qualifications for Position
25
Records
Qualifications
Required/Preferred
Working knowledge of University policies and procedures relating to Staff Personnel Policies regarding recruitment, selection, training, performance evaluations and disciplinary procedures.
Can be trained
Strong skills in management and supervision of multi-functional staff comprised of operational and administrative personnel to include knowledge of required tasks, skills, personnel selection, evaluation and development.
Required
Working knowledge of departmental personnel and payroll procedures, such as time reporting and accruals.
Can be trained
Skill in writing concise, logical, and grammatically correct English to prepare written schedules, plans, procedures, employee performance evaluations, reports such as budget variances, and other operational/administrative related reports or correspondence.
Required
Ability to work on a personal computer, utilizing software such as WordPerfect, Word, Excel, Microsoft Windows, Blackboard Access control system, hospitality management software and other applicable systems.
Required
Ability to conduct on-site safety inspections. These inspections involve walking, standing, climbing (e.g., stairs and ladders), stooping and crouching.
Required
Working knowledge of physical security standards, CPTED concepts, and industry best practices.
Required
Working knowledge of land mobile radio technology/multi-site two-way radio systems design, troubleshooting, maintenance, and operations.
Preferred
Experience in developing, implanting, and training of emergency action & response plans and applicable requirements.
Required
Experience with managing third party/contracted security guard services, creating and managing post orders, and creating staffing schedules.
Required
Working knowledge of Blackboard Transact, Onity and Salto keycard system.
Preferred
Skill in budget preparation, analysis, and controlling costs.
Required
Ability to mediate between contending parties and effect a successful resolution of difference using appropriate conflict management techniques.
Required
Skill in negotiating and exchanging ideas with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Required
Ability to analyze and define administrative and technical problems, identifying relevant factors, recognizing alternatives and formulating conclusions.
Required
Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team.
Required
Skill in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in work load, pressures of deadlines, and competing requirements.
Required
Skill in working independently and following through on assignments with minimal direction.
Required
Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units.
Required
Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business, explain department/University policies and procedures as applicable.
Required
Ability to work during overtime, swing shifts and weekends to supervise staff and/or meet operational needs.
Required
Ability to maintain a professional appearance and grooming standards.
Required
Ability to drive a University vehicle in order to travel to various work locations to perform inspections and respond to exceptional circumstances as they arise.
Required
Demonstrated working knowledge of work place safety rules and injury illness prevention best practices and programs.
Required
Working knowledge of complex IP based digital video surveillance systems.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
05-18-2023
External Posting Date:
