About Atos:
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.
We are seeking a highly motivated individual with strong English communication skill and desktop support background to join our desktop support team at client’s site - leading international investment bank. This position offers training and career advancement to our dedicated Trading Floor Support team .
Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet)
Physically set up computers and software system installation
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Develop and update new and existing process
Proactively inform management of trends, significant problems and expected delays
Provide other IT-related support as required by the business
Update and manage inventory on new incoming hardware orders
Communicate with vendors for incoming hardware orders and repairs
Skills & Requirements
LANGUAGE
English: Advanced - Strong verbal, written, listening communication experience
EXPERIENCE
Experience in delivering superior customer service experience, preferably from financial/banking industry
Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
Solid understanding of Intel based PC hardware/peripherals
Exposure of mobile OS such as Apple iOS and Google Android
SKILLS
Ability to make sound decisions following approved procedures in a fast-paced environment
Ability to effectively manage multiple tasks occurring simultaneously
Ability to work independently with minimal supervision
DURATION
3 months (potentially to be extended to 6 months)
Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number.
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