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Job Summary:
We are looking for a skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service and support to our clients. You will be handling incoming calls and emails, providing product information, resolving customer issues, and escalating issues to the appropriate department if needed. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong customer service orientation.
Responsibilities:
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We are looking for a skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service and support to our clients. You will be handling incoming calls and emails, providing product information, resolving customer issues, and escalating issues to the appropriate department if needed. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong customer service orientation.
Responsibilities:
- Handle incoming calls and emails from customers
- Provide product information to customers
- Resolve customer issues and complaints
- Escalate issues to the appropriate department if needed
- Update customer information in the database
- Identify and escalate priority issues
- Provide excellent customer service and support
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
- Experience working in a remote position
- Experience working with customer support software
- Bachelor's degree in a related field