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Posted
15-Aug-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Project Management
Location(s)
Helsinki - Uusimaa - Finland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a 1.0 FTE Workplace Manager for one of our clients in the technology sector to join the team located in Europe and to be in the client office in Jorvas, Finland. The role involves managing multiple sites in Finland and the oversight of tenant relationships for client office space which is sub leased.
You will build client relationships at a local - Country level through a structured and consistent engagement model as well as act as a Single Point of Contact (SPOC) to manage the client relationship at the consumer level. You will act as the key point of accountability for GWO (Global Workplace Operations) services and solutions from the client’s perspective at all delivery stages as well as act as the internal Client to the GWO Delivery team, the point of escalation and representation for the Country/Regional/Campus client team.
You’ll also be responsible for the following:
- Be responsible for the P&L performance and all associated cost controls for all sites
- Ensure the planning arrangements are in line with forecast/s and profit targets for all sites
- Be responsible for the generation of cross-selling business of other lines of CBRE business for all sites
- Identify growth opportunities and realize all sites
- Ownership and ongoing development of the account financial/commercial plan at a country level
- Enabling supply chain consistency within the operation, leveraging CBRE preferred supplier partners where possible
- Adopt a “one team approach” by integrating supply partner management for the all sites
- Partner with GWO to resolve alignment discrepancies and communicate results to the local client.
- Drive all ‘non-business as usual/operations’ Communication to the client team in a structured fashion
- Educate, Communicate, Set expectations with clients relative to Ericsson and industry trends, policies, standards, corporate directions
- Bridge between Local/Regional client requirements/expectations and EMEA objectives through constant dialogue with other stakeholders within and external to GWO
- Actively interact with clients to solicit feedback and participate in Customer satisfaction evaluations and service inspections
- Establish partnerships within wider GWO team as well as cross functional peers in HR, IT, Finance, Risk Mgt to develop common agenda and initiatives in supporting the business through participation in local BU councils, initiatives, incident planning, maintaining the stakeholder relationship management database to record all engagement
- Participate in the assessment of financial impacts for the Site Strategy.
- Participate in the translation of actions into a set of projects to optimize the RE portfolio.
- Route local client project requests for review through the portfolio management process.
- Complete project initiation form for local client projects and verify priority through the alignment with the regional plan.
- Act as landlord point of contact for GWO activities
- Oversee and provide lease administration and management services for the sub leased portfolio, providing reporting as required.
- Support for the deployment of account initiatives for their assigned portfolio
- Ensure the feasibility, delivery and management of all projects (non base scope) are completed on time, to budget and to the right standard. Ensure that all project governance processes are complied with
- Accountable for ensuring CBRE QHSE safety protocols and processes are followed on site by all team members and 3rd party partners.
Experience Required:
- Experience of 3 - 5 years in a facilities management/supervisory role or related service environment.
- Demonstrate experience in dealing with customer service and exhibit key skills within this area.
- Sound problem-solving ability.
- Sound understanding of HSE requirements i.e. IOSH
- Strong communication skills (oral and written).
- Experience in contract management and measurement.
- Self-motivated.
- Strong commercial understanding - P&L/Budget responsibility up to $3M.
- Manage up to 20 staff.
- Possess an FM qualification or equivalent
- Good understanding in English and Finnish (written & verbal) is a must
Send your application and CV with salary request in English as soon as possible, latest by 5.9.2023 – we contact suitable candidates continually.
Please reach out to our NCE & MEA Alliance Director, Lynne Hewitt +971 55 553 6356 or lynne.hewitt@cbre.com if you have any questions regarding this recruitment.
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